New client policy
New clients receiving any color or chemical service are required to Consult with a stylist 24 hours before their scheduled appointment. If we are unable to adequately consult by email new guests will be required to attend a complimentary in person consultation.
Confirmation policy
We require an appointment confirmation either by phone or text 24 hours in advance to hold your appointment time. We reserve the right to cancel any unconfirmed appointments without notice if we receive no response.
Deposit
All chemical appointments require a $50 deposit to reserve your spot. After the completion of your service your $50 deposit will be applied to your final bill. In the event that a guest no-shows their appointment or cancels without adequate notice as per our cancellation policy, we reserve the right to keep the deposit as compensation for our time lost.
Cancellation policy
We ask that you provide us with notice of cancellation at least 24 hours before your appointment. As a courtesy, please remember to call as soon as you know that you are unable to make your scheduled appointment. We reserve the right to administer a cancellation fee of $50 to repeated last-minute cancellations. This cancellation fee also applies to the $50 deposit on chemical services.